| Consider an agency voted 'Most Professional' in an NOP survey. |
| Residential, day care and support staff |
Qualified social workers |
| Thorough vetting plus ongoing checks |
Careful matching of workers to jobs |
| Voted 'responds fastest to my needs' |
All client groups and settings |
| Service throughout Britain |
Basic grade to manager |
| Regular client satisfaction monitoring |
Agency run by social workers |
| The agency workers 'would most like to work for' |
Workers offered 'best support' and monthly training |
|
Which is the best agency?
|
| NOP carried out a survey of 559 current agency workers and asked them their opinions about 19 agencies known to be operating in the London area. This is the first survey of its kind. |
Most respondents (70%) were registered with two or more agencies. Social Workers were asked to rate the agencies they were registered with best, second best and third best across ten qualities of an agency.
|
| Qualities of an agency |
First |
Second |
Third |
| Offers you most work |
Social Workline 89% |
U 22% |
V 19% |
| Offers the best benefits |
Social Workline 85% |
Q 40% |
V 25% |
| Offers the most pay |
Social Workline 73% |
N 44% |
Q 33% |
| Has the most professional approach |
Social Workline 73% |
N 62% |
W 22% |
| Offers the best support |
Social Workline 80% |
N 36% |
U 33% |
| Understands your needs best |
Social Workline 75% |
N 67% |
T 38% |
| Has the most friendly approach |
Social Workline 72% |
N 69% |
Q 60% |
| Answers the phone fastest |
Social Workline 76% |
Y 40% |
X 40% |
| Responds fastest to your needs |
Social Workline 80% |
Q 60% |
T 33% |
| Would you most like to work for |
Social Workline 82% |
N 40% |
T 33% |
|
| Names of other agencies have been substituted with Q,T,U,V,W,X,Y and Z. |
